Returns For Repair
RMA REQUEST INFORMATION NEEDED FOR DOMESTIC REPAIRS AND SERVICE
If you require repair of a Newmar product, we have a staff of highly-trained, experienced service technicians to ensure your equipment is restored to the original factory specifications, and perform any updates whenever available. All service repairs are covered by a One Year Warranty. For your convenience, we offer a flat rate repair fee on the majority of our products which will be quoted to you once you advise us of the model and serial number.In order to process the service and repair of your Newmar product in a prompt and timely manner, we will issue you a Return Merchandize Authorization number (RMA). Please call 800-241-3897, fax 714-957-1621 or e mail firstname.lastname@example.org with the following information, we will advise you of the repair fee and issue you a RMA number to write on the outside of your package:
Upon receiving the requested information outlined below, we will advise you of the repair cost, obtain your approval, and obtain credit card authorization or alternate payment information. And issue you an RMA number. Record the RMA number for your records in the event you have an inquiry regarding its status. Do Not Ship an Item without an RMA number.
- Model number
- Serial number
- Your return address (no PO boxes please)
- Phone number
- E-mail address
- For payment we accept Master Card, Visa or American Express for non-warranty repairs. Please include 16 digit card #, expiration date and 3 or 4 digit security code.
- If you have a UPS, DHL, or Fed-Ex account and want to use it for return shipping, include the account number and note which service you want (ground, 2-day, or overnight).
Please note that for warranty repairs, items 5 and 6 are not required, unless you require expedited or preferred return shipment.
IMPORTANT: Please write the RMA number clearly in large print on the outside of your package or shipping label. Include a note inside with your return address, contact information, and RMA number, along with a description of the problem or circumstances leading up to the abnormal operation of the unit to help us diagnose and repair your unit. If there is no RMA number included, it could delay the repair process.
Ship the product to: Newmar 2911 W. Garry Ave., Santa Ana, CA 92704
We will return product to you via UPS ground. Warranty repairs are shipped at no-charge. Freight for non warranty service repairs will be added to your invoice. Typically, repairs are processed within 3 business days. If you require overnight turn around, an expedited service is offered for a $35.00 additional fee. Non warranty and any expedited shipping fees (next day, 2nd day) will be billed to your credit card or shipping account.
In some cases, extensive damage, such as water intrusion, reverse polarity, lightning strikes, corrosion or burned circuit boards, are not covered by the flat rate repair fee. Certain models have no flat rate repair fee and must be estimated before quoting a price. We will contact you and advise before proceeding with the repair. Some discontinued, older models are no longer repairable due to the availability of components/parts, in which case, we will recommend a newer model as a suitable replacement.
We look forward to assisting you in maintaining your Newmar equipment for a long life of service. Thank you for taking the time to review this information. If you have any questions, please contact us at: